Refund and Returns Policy

Overview

Online Products: Live and/or Recorded Programs, Training, Classes, Seminars, Consultations etc.

Our Cancellation policy lasts up to 5 days before the scheduled start of the online program, we offer a full refund.

Up to 3 days before the scheduled start of the online program, we offer 50% refund.

When 3 days or less remain before event we cannot offer a refund, however we offer an exchange to a comparable program scheduled to occur at a later date.

Any participants may request to reschedule/exchange participation in a registered program up to 3 days before the scheduled event, for a comparable program scheduled to occur at a later date. (Generally understood to be based on participants personal scheduling needs)

Email requests and/or questions to [email protected]

Should a program be cancelled by Dao Qigong Life, all registered participants will be given the option to receive a full refund, or reschedule for a comparable program scheduled to occur at a later date.

Physical Products

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please email for the address to return items: [email protected], put REFUND in the title of your eail.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Physical Products

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Online & Non Physical Products

When 3 days or less remain before event we cannot offer a refund, however we offer an exchange to a comparable program scheduled to occur at a later date.

Email requests and/or questions to [email protected]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, email [email protected] for the address you should mail your product to:.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.